This includes single adults, empty properties, students, second homes, carers, people with disabilities and other circumstances. In some cases you may be entitled to get money off your council tax bill, for example if your income reduces, if you have to leave your property empty or if you are living on your own. Also see Let us help you with moving for key information for anyone moving house. If you claim housing benefit or Council Tax Reduction, see how to Report changes affecting your Housing Benefit or Council Tax Reduction. If you have already registered, but are moving to another house, you will need to tell us about a change in address. Once you have created an account, please follow the guide here to get the hub unlinked from the previous owner and connected to your account.If you have moved into County Durham, you will need to register to pay council tax. ![]() This can be done via the app or using the following link. If the previous owners have left their Hub, you will need to create a Hive account if you haven’t done so already. You will be able to control the heating and hot water manually using the thermostat on the wall, but if you want to control it remotely, you’ll need to link it with your account. ![]() Whether or not you already use Hive products and services, you may find that there are some waiting for you in your new property. > Got any more questions? Let the Hive mind help by joining the Hive Community As it’s WiFi based, you’ll need to go through the ‘Change WiFi’ process in the app to set it up for your new home. If you’re using Hive Hub 360, then place it somewhere centrally in your home to enable the best connection to your other Hive products. Avoid placing it on the floor, in a cupboard or surrounded by too many other electrical items. When it comes to finding a home for your Hive Hub in your new house, position it on a table or shelf near your broadband router, but at least 50cm away from it, in order for it to work at its best. If you’re moving with a Nano 1 or Nano 2 Hub, once you have internet service you should be able to just plug it in and go. ![]() Moving home with Hive - where to put your Hub > Buy extra lights, sensors or other Hive products for the new house If you plan on taking the hub with you to your new property, then you should also take any other Hive smart products with you, such as sensors, plugs, light bulbs, security cameras and any other accessories. If you’d like to continue using a Hive Thermostat, you’ll need to buy it for your new home if it’s not already installed there. You can also take your hub to your new property, where you can install it in your new premises, the choice is yours. More information on how this can be done, please click here. Your Hive Hub can now be left for the new owner if you wish. > Get a Hive Thermostat for your new home The receiver, thermostat, and signal booster if you have one, of your Hive Thermostat kit all form part of the heating system of the property you’re leaving, so you should leave these behind for the new occupier. The good news is that you can seamlessly move home with Hive. Investing in a smart home is meant to alleviate stress, so moving home with Hive or other smart home products shouldn’t create tension - particularly at an already tricky time. While it can be incredibly exciting to make your mark in new surroundings, moving is also widely reported as being one of the most stressful life events. While house moves were permitted during the latest lockdowns, many people pressed pause on their property purchase plans during the pandemic, so we’ll see the result of that pent-up demand in the coming months. ![]() Spring and summer have traditionally been the most popular time to move home, and probably will be even more popular than usual this year as lockdown restrictions begin to lift.
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